Policy

Skyline Webworks Service Policy

Effective immediately. Applies to all website orders and related services. Read before purchase. Applies to all customers.

1. Fulfillment Guarantee

  • All website orders are delivered based on the delivery window of the package purchased.
  • Estimated delivery timelines are clearly listed in each package description and begin once payment and required materials are received.
  • Delivery times may vary only if agreed upon in writing prior to payment.
  • No monthly fees apply to one-time website packages.
  • The price paid for one-time website packages is a one-time lifetime charge.
  • For the $60 and $100 per month full management options, payment must be made in full on the day of purchase and again on the same rotating date each following month.
  • If payment is declined or the designated point of contact chooses to cancel the monthly service, the website may be removed.

2. Customer Satisfaction

  • Skyline Webworks maintains a 100% satisfaction guarantee.
  • Every project is developed with close attention to the client’s goals, vision, and expectations.
  • If any concerns arise during or after delivery, they will be reviewed carefully and addressed promptly.
  • Our priority is ensuring that each client receives a final product that meets the agreed standards and performs exactly as intended.

3. Authenticity

  • All products, websites, Instagram pages, and social media assets created by Skyline Webworks are original work created by Skyline Webworks.
  • Clients retain usage rights for their own projects, but may not resell, redistribute, or present the work as their own creation or intellectual property.
  • Skyline Webworks is not liable for platform-related issues, including but not limited to account bans, content removal, algorithm changes, or third-party service disruptions affecting promotion performance.

4. Refund Policy

  • All purchases are non-refundable once work has begun or once the website has been delivered.
  • Clients must confirm all details before payment.

5. Free Edits

  • Premium packages receive unlimited free edits.
  • These include small adjustments that do not change the structure of the site, including text corrections, image swaps, color adjustments, spacing fixes, and link updates.

6. Website Changes

  • Edits that change structure, add features, or require new code are considered website changes.
  • These require a custom quote.
  • Examples include new sections or pages, added galleries, layout redesigns, or any feature requiring additional scripting.

7. Hosting and Management

  • All websites are managed and maintained by Skyline Webworks under Kenneth Love.
  • Hosting infrastructure is provided through trusted third-party hosting providers to ensure reliable, large-scale performance and stability.
  • For the $60 and $100 per month full management options, the website, Instagram page, and any social media accounts created by Skyline Webworks are the intellectual property of Skyline Webworks© unless explicitly transferred in writing.

8. Authorized Editor Policy

  • Each server or organization must designate one authorized representative before purchase.
  • Only that individual may request edits or structural changes.
  • Skyline Webworks will not make unapproved changes, edits, or deletions to managed intellectual property unless approved by the server’s designated point of contact.

9. Chargeback Policy

  • Any attempted chargeback will be seen, disputed, and fought with full evidence including timestamps, screenshots, and message logs.
  • If a chargeback is opened, the website will be immediately taken down and the client forfeits all rights to support or future service.
  • No refunds and no exceptions.
  • Skyline Webworks reserves the right to suspend, restrict, or terminate services immediately in cases of non-payment, chargebacks, abuse, or violation of agreed terms without prior notice.

10. Intellectual Property

  • Once a one-time website package project is paid for and delivered, the website build belongs to the client unless otherwise agreed in writing.
  • Skyline Webworks retains management responsibility for hosting, maintenance, and approved updates unless otherwise agreed in writing.
  • For the $60 and $100 per month full management options, Skyline Webworks retains full ownership rights to all digital assets, source code, designs, and content created under the program unless explicitly transferred in writing.